Round robin or owner

You'll be able to: decide when to distribute inquiries evenly and when to give them to a fixed owner. Round robin spreads new inquiries evenly across a team. It works when the team members are interchangeable for that work, volume is steady, and the measure is speed.

This is how the lesson opens. The full lesson and its knowledge check are in the academy, with an account.

See every lesson in Intake Across Offices, Part 1: Standard, Routing, and Sources