Why multi-office intake breaks

You'll be able to: name the three ways intake fails once a firm has more than one office, and spot them in your own firm. A single office usually runs intake by habit. The person at the front desk knows who handles what, the attorney hears about every call, and gaps get covered by whoever is in the room.

This is how the lesson opens. The full lesson and its knowledge check are in the academy, with an account.

See every lesson in Intake Across Offices, Part 1: Standard, Routing, and Sources