After hours and escalation

You'll be able to: design the after-hours path and the escalation path so that urgent matters reach a lawyer and everything else is answered and held properly. After hours is when a multi-office firm is most likely to lose an inquiry, because each office assumes the others have it.

This is how the lesson opens. The full lesson and its knowledge check are in the academy, with an account.

See every lesson in Intake Across Offices