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Practice • Website Chat

When chat hands off

By Brandon Aday, M.B.A. • Duration: 15 min • Type: reading

You'll be able to: route chats to the right person and close the loop the same day. A chat that ends without a next step is a lost inquiry. Every chat should end one of three ways: a booked consult, a request for a callback with a number, or a visitor who leaves.

This is how the lesson opens. The full lesson and its knowledge check are in the academy, with an account.

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