Practice
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Training Bilingual Intake Staff
Tone on the phone and in text
You'll be able to: coach staff on a calm, plain tone that works in both languages, and keep message length right for text. People contacting a law firm are often having the worst week of their year. The right tone is calm, specific, and short.
This is how the lesson opens. The full lesson and its knowledge check are in the academy, with an account.