Leading and lagging indicators

You'll be able to: build a firm-wide dashboard that shows problems while they can still be fixed. Lagging indicators tell you what already happened: signed matters, fee value, cost per signed matter. They matter, and they move slowly.

This is how the lesson opens. The full lesson and its knowledge check are in the academy, with an account.

See every lesson in Intake Across Offices, Part 2: Hand-off, Governance, and Review